Will it work with my theme?
It is designed to. The directory is a shortcode with self-contained styles, so it works with block themes, classic themes, Divi, Elementor, and Bootstrap themes. Match your brand under Settings > Appearance.
How many resources can it handle?
Filtering happens instantly in the visitor’s browser, which works well for directories of up to a few hundred resources. That covers most counties and regional networks. A directory shows up to 500 resources at once by default, and wp-admin warns you if you publish more. Larger networks can split listings into category directories.
Why does a place show Closed when it is open?
Check two things: that Settings > General > Timezone is your city, and the resource’s hours, including any holiday closures for today.
A resource is not on the map.
It needs a location. Open the resource, enter its address, and click Find coordinates, or click the map where it belongs.
Can I list a shelter without showing its address?
Yes. Mark the resource as a confidential location. Its street address, map pin, and directions are hidden everywhere, including search engine data. Visitors see the city and phone number only.
Is it accessible?
Yes. Colors are designed to meet WCAG 2.1 AA contrast, filters are labeled and keyboard friendly, result counts are announced to screen readers, and the full list works even with JavaScript turned off.
Does it need an API key or account?
The free plugin does not. Maps use OpenStreetMap and the Find coordinates button uses OpenStreetMap’s free geocoder. Pro’s text-message lookup needs your own Twilio account.
Can we import from 211?
Not yet. We are exploring an optional connector to the 211 National Data Platform. Until then, use spreadsheet import to bring in a list from 211 or anywhere else.
What happens to my data if I uninstall?
Nothing, unless you check Delete all data on uninstall under Settings > General > Advanced.
How do I get help?
Email support@opendoordirectory.com.
Still stuck? Email us